Membership Services Administrator
£20,375 - £22,596 Edinburgh (Subject to Experience)
24 Months Fixed Term Contract (35 hours per week – Monday to Friday)
This role is designed to deliver the highest level of customer satisfaction to our Fellows and Members. You will provide exceptional levels of membership customer service while ensuring membership recruitment, retention and renewal activities are carried out in an expedient and timely manner. You will have responsibility for improving our service to our Global Regional Advisor Network through dissemination of high quality communications, promotional material and induction packs to maintain connectivity, provide added value, and drive growth in Fellow and Member numbers. The provision of secretariat services to membership related committees, as well as maintaining our membership database, processing fellowship nominations and coordinating subscription transactions will also form part of this exciting and varied role.
Working within a small team of 5 you will need to be adaptable, quick to respond to client needs and confident in handling and recording significant quantities of membership data and payments.
You will thrive and enjoy this role if you:
- Have experience in customer service environments in an administrative capacity
- Are great at detail, numerically strong and enjoy communicating with a variety of stakeholders
- Are self-motivated with a high degree of sociability and an adaptable and ‘can do’ attitude
- Like to work with others to improve the customer experience, and can build and maintain effective working relationships with colleagues in the College and our Fellows and Members
- Want to support medics in shaping the future of healthcare
Remuneration Package
The salary for this role will be between £20,375 - £22,596 per annum plus benefits (subject to experience). Additional benefits include:
- Pension: with employer contributions of 9%.
- Holidays: 23 days annual leave. All employees receive 11 days public holiday/College close downs.
- Life assurance scheme.
- Long-term income protection scheme for those unable to work due to illness.
- Cycle to Work scheme.
- Discounted rates for use of the venue for personal events.
The College is committed to supporting Less Than Full Time Working, and will be open to applications from candidates who are interested in working part time hours and job sharing.
To Apply
All applicants are required to submit a completed application form.
Closing Date: 12 Noon on Tuesday 5th of November 2019
Interviews: Tuesday 12th November 2019
If you wish to find out more, please feel free to arrange an informal chat with Lesley Lockhart (Team Leader - Membership Services), at l.lockhart@rcpe.ac.uk.
Completed applications should be returned to: Elin Andersson, Membership Department, Royal College of Physicians of Edinburgh, 9 Queen Street, Edinburgh EH2 1JQ, or email people@rcpe.ac.uk
